Following their announcement in October 2018, the Citizen’s Advice Bureau’s new service, which helps constituents make a Universal Credit claim, is live across Great Britain. Citizens Advice have helped over 230,000 people across England and Wales with issues related to Universal Credit since its creation- the majority of which were concerned with the initial claim process. The new ‘Help to Claim’ service will provide people with independent, tailored and practical support in their claim, so they are able to receive their first full payment on time.
Upon accessing the service, people will be provided with advice on how to apply for Universal Credit and support through the application process. The support provided will vary depending on individual need but might include things such as: helping someone gather evidence of their housing or childcare costs; ensuring people know that Alternative Payment Arrangements are available; and offering advice on what to expect at a Jobcentre appointment and how to prepare for it. The close working relationship between the Citizen’s advice bureau and Jobcentres, local authorities and other local organisations will continue throughout the operation of the service.
The service can be accessed through a free phone line, web chat and local Citizens Advice services from 8am – 6pm Monday to Friday.
- England: 0800 144 8 444
- Wales: 08000 241 220 (Welsh speaking advisers are available)
- Web chat: https://www.citizensadvice.org.uk/helptoclaim
For locations and timings of face-to-face advice in your area please contact your local office.